How do I place an order?
Once on our product page, follow all the required steps including providing us with a clear baby ultrasound image. We will then be in touch via email before processing your order should we require any further details. Our shipping time will start once the images are received and validated by our team.
Please note: If we feel the image is not clear enough or if we are unable to capture enough details, we will be in contact with you to discuss further options.
Will it resemble my ultrasound?
Our work is a rendition of the image provided. Due to the nature of this method our pieces will not be fully identical to the original image. We will however, replicate the image to the best of our ability. Therefore, it is really important to provide us with the highest quality image as possible. This will allow us to create an embroidery with a lot more details.
Please do not hesitate to contact us at firstname.lastname@example.org if you have further questions regarding our products.
How much is shipping/postage?
Postage & Packaging is FREE on all UK orders.
What is the best way to send you a high quality image?
Once on our product page, you will be prompted to upload your image. We recommend scanning your physical baby scan using 'iScanner', an app that captures high resolution images. You may also opt to take an actual photo, we ask that you provide us with the highest quality image as possible. Please reach out to us if you require further help regarding your image quality.
How soon after ordering will I receive my order?
Orders can take between 4-8 weeks to ship (from the time we receive your order with the attached image and all requested details to complete your order). Please note that failure to send us a good quality image will delay your order. Our products are entirely handmade and can occasionally take longer than expected, but it will not exceed 8 weeks. We appreciate your understanding and support of our business. Order enquiries are always welcome, you can send them to email@example.com
What if this is a gift?
What an amazing gift idea! If you do not have an ultrasound image as yet, you can email us at a later date on firstname.lastname@example.org
We also offer digital gift cards if you'd like to choose this option for your loved ones!
Please note: We will not be able to start the embroidery until we have received the image. Our gift cards are non-refundable and non-exchangeable.
Do you accept commissions?
We would love to work together and try bringing your ideas to life! If you have a specific personalisation in mind that isn't already features on our website, please don't hesitate to email us at email@example.com
We can't wait to discuss these exciting options and create something special just for you!
Where does SMARÁ ship?
We’re hoping to expand our products to many locations in the future however, for now we only ship to the UK. In the meantime, we welcome any shipping queries to firstname.lastname@example.org
Do you accept returns/exchanges/refunds?
Please see our refund-policy for further details. If you have any questions or feedback for us once receiving your products, do not hesitate to contact us as soon as possible and we will be happy to help. The best way to reach our team is via email at email@example.com
Please note: Our digital gift cards are non-refundable and non-exchangeable.
Do you accept payment plans?
At the moment, we do not offer payment plans. However, if you're facing challenges, please reach out to our team who will do their very best to try and find a solution that works for you. Contact us here.
Is your packaging eco-friendly/recyclable?
Yes, it is! We are so excited to be able to provide you with the best eco-friendly packaging, without compromising on quality. You can kindly recycle or upcycle our packaging.
SMARÁ & sustainability?
Our embroidery hoops are PEFC certified, meaning that they are made with materials from sustainable managed forests and/or recycled sources.
The embroidery threads are 100% cotton, and the dyes used are Oeko-Tex® certified, an internationally recognized textile standard ensuring that they are environment–friendly.
Our packaging including our tissue paper is eco-friendly and recyclable.